Agent Account Coordinator

Posted 8 months ago by Hawa Jobs
Location Erbil Job Type Permanent
Salary Sector Services

Job Title: Agent Account Coordinator

Purpose of the Position

The account coordinator maintains client relationships by conducting pre- and post-sales agent service, addressing concerns and initiating regular communication with agents and Super Agents. 

Key Responsibilities & Duties

  • Manage and supervise the agent's network on the city
  • Build a healthy relationship with our Agents/Super Agents in the city
  • Quick and easy communications with the agents, especially when they have an issue that needs support
  • Acquiring and convincing new agents to be added to our network through our agents' referrals or approaching a new potential agent.
  • Reporting and sharing the agents' issues if they happened to the company/ related department management and committing to the agent until we can support him and solve it.
  • Daily/Weekly/Monthly is reporting about the network performance and cash collection/deposit.
  • Sticking to the targets that planned by the company and committed to getting them succeeded by aligning with the sales supervisor, and the sales manager
  • Surveying the market, and identify the weak areas that we need to expand our network to them after aligning with the Sales Manager and the Sales Supervisor
  • Deal with current agnets and respond to sales inquiries/complaints via phone calls/e- mails/website/customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase Agents loyalty to NassWallet

Skills and Qualification

  • Knowing their clients and their industries.
  • Developing and maintaining a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan.
  • Proactively communicating with clients on a daily basis in a professional, efficient manner.
  • Excellent communication skills
  • High level of organization
  • Detail oriented
  • Strong work ethic

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Sector Specialisms: Services
Office Location: Erbil,Iraq