Operations Manager

Posted 8 months ago by MSELECT
Location Erbil, Iraq Job Type
Salary Sector Manufacturing

MSELECT is looking for an Operations Manager for a food and beverage client in Erbil. Candidates must have at least 2 years of experience in the service industry and be fluent in English, Kurdish and Arabic is a plus

Main Duties and Responsibilities

  • Demonstrate leadership in management, motivation, and all necessary areas to ensure cohesion and maximum operational performance of all company employees
  • Ensure that upon new outlet opening, productivity and quality remain according brand standards and costs are within planned targets
  • Develop and agree on the annual plans, associated budgets, sales strategies, and other necessary areas
  • Monitor performance against outlined targets and initiate corrective action where necessary to ensure operations are conducted within agreed parameters and targets are achieved
  • Develop and implement appropriate policies and procedures to cover key areas of retail sales activity and ensure effective systems are in place for monitoring compliance to established standards
  • Identify appropriate outlet space for the establishment of new stores, prepare proposals and engage in negotiations to set up and open stores as per the growth plan
  • Identify and develop strategies to maximize revenue from store sales through effective networking and develop and implement appropriate strategies in areas of promotions, special offers, events and more to achieve planned revenue targets
  • Manage the brand image of company within the market
  • Develop and implement various marketing activities to grow the brand within the market while working with Store Manager, Executive Chef and other parties to implement their ideas and suggestions in such areas
  • Submit ideas and targets to Marketing team to plan monthly content, analyze performance and content according to targets and brand standards and ensure activities are conducted effectively, on time and to maximum performance
  • Analyze the market, local customer tastes and preferences, and international developments to provide product and other suggestions for brand development to suit local requirements while staying within brand standards
  • Manage and control aspects of stock management within the outlets and ensure adherence to procedures to minimize stock loss and cost of received items
  • Prepare and submit necessary reports on sales, costs, budgets and all relevant areas to coordinate with ownership and other necessary parties
  • Coach and train managers with appropriate skills and product knowledge to execute brand standards and achieve growth
  • Manage the training, development, and motivation of employees to ensure that the outlets are staffed with the requisite numbers and caliber of resources to meet objectives and that all staff are motivated to maximize their capability and contributions
  • Improve performance by motivating and monitoring staff continuously and investigate and resolve complaints concerning food quality, service, and necessary operational areas
  • Train and implement advanced management skills and training programs for management and line employees
  • Manage and oversee franchisee development, new projects, equipment replacement, and vendor relations
  • Stay ahead of the operations through restaurant visits and evaluate restaurant practices against company standards
  • Review quality control and quantities for preparation to minimize wastage and perform frequent checks to ensure consistently high levels of preparations and services
  • Ensure that all branches become the center of excellence and demonstrate best practices to new franchisees and staff
  • Provide reports on the performance progress against plans and budgets and other necessary areas
  • Conduct daily, weekly, and monthly meetings with managerial staff to discuss business development opportunities, identify and resolve issues, implement fixes and to set and ensure adherence to targets
  • Coordinate with vendors and other third parties such as delivery companies to ensure tasks are completed, develop business with such parties to increase operational effectiveness of the company
  • Assist in the development and ensure implementation of product development schedules and other planned metrics


  • Language Skills: Must know English- Kurdish and Arabic is a plus
  • Computer Skills: Able to understand and use a POS system (basic working knowledge), MS Word, Excel, Powerpoint
  • Organizational Skills: Must be a good communicator, organized, attention to detail, able to work under pressure, customer relationship management


  • Education: High School Diploma or above
  • Previous Experience in Year & Field: At least two-years prior experience in the service industry is required
  • Preferred Nationality: Any
  • Working Conditions: (6) Days per week & (10) hours per day

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process

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