IT Support Engineer

Posted 9 months ago by MSELECT
Location Baghdad, Iraq Job Type
Salary Sector Industrial

MSELECT is looking for an IT Support Engineer for a major industrial and distribution group in Baghdad, minimum 5 years of experience in a related field. Fluency in English and Arabic is a must.


Planning and supervising the computer infrastructure systems, its networks and the existing applications follow up, in addition to solving all problems that users may encounter regarding these devices and applications, and ensuring the service provider and supporting devices monitoring, and ensuring that all related problems are resolved in a timely manner.

Duties & Responsibilities:

  • Directing, planning and managing the work of existing and new networks, maintaining networks and ensuring that they are working properly and documenting any problems that appear in these systems
  • Checking and updating the work of the main network, the internal network, and all computer and technical equipment and the various support systems used
  • Technical support for all activities related to examining and activating operating systems, network and systems requirements
  • Ensure the efficiency and technical and operational readiness of databases, systems and devices for the work of departments, sections and divisions in the company
  • Carrying out periodic, continuous and preventive maintenance and follow-up to the auxiliary devices and operating systems to ensure their readiness, follow up on their performance, and amend and update them to ensure that the required efficiency is achieved
  • Ensure documenting solutions to all hardware problems, and supervise the handling, installation and maintenance of various safety equipment
  • Obtaining the required reports from the systems used in the company as requested by the department concerned with these reports
  • Overseeing the provision of technical support for all applications related to office work automation and their operational requirements
  • Providing technical support to all computerized systems and applications users, downloading them on devices, identifying users, setting passwords and authority of use
  • Suggest mechanisms for continuous development and modernization of devices and equipment used in information technology function in the company
  • Develop and implement information security plans and ensure data integrity and security by downloading information protection programs

Qualification and Experience:

  • B.Sc. in Computer Science or equivalent
  • 5 years of experience in a related field

Competencies & KPIs:

  • Knowledge in Network Systems
  • Technical Knowledge in Computer Programs
  • Knowledge in Information Security
  • Knowledge in User Support Principles
  • Network & Programs done 100%
  • Information Security 100%
  • User Problems Solving 100%
  • Communication Skills
  • Resource Utilization
  • Responsibility
  • Analytical Skills
  • Office Application
  • Database

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process

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