Service Manager

Posted 9 months ago by MSELECT
Location Erbil, Iraq Job Type
Salary Sector Retail
MSELECT is looking to hire a Service Manager for a communication specialized client in Iraq. Candidates must have a minimum of 3 years of experience in service management positions, the role is based in Erbil with regular visits to all the other parts of the country. fluency in English and Arabic is a must Kurdish is a plus.
Job summary
Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

  • Effectively manages team members, including technicians and agents, to ensure team objectives and sales goals are being carried out
  • Oversee all services and workspaces in service centers
  • Delegate and direct service tasks; monitor the progress of all current and pending projects
  • Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • provide frequent progress reports in order to improve customer satisfaction and efficiency
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company

  • A Bachelor's degree in Business Administration, or related field.
  • Previous Service Management experience for at least three years.
  • A dynamic leader with a proven track record in customer service.
  • Computer literate and proficient with inventory catalogs.
  • Excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions.
  • Works well under pressure and manages stressful situations with ease.
  • Organized, efficient, and results-driven.
  • Strong creative thinking and problem-solving skills.
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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