Service Sales Engineer

Posted 4 months ago by MSELECT
Location Baghdad, Iraq Job Type
Sector Manufacturing

MSELECT is looking to hire a Service Sales Engineer for an international manufacturing client in Baghdad. Candidates must have 4-5 years of experience in a similar role. English fluency is a must.


Role Purpose

  • Maximize customer and order acquisition in line with company strategy
  • Overall responsibility for service sales and customer development in an assigned sale territory, by providing customer value through technical and commercial expertise and partnering

Main Responsibilities

  • Customer & order acquisition for service products
  • Identify potential opportunities with existing and new customers
  • Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction
  • Encourage customer growth and loyalty to the company through continuous support and customer assistance
  • Perform according to company strategy in terms of customer channels, product mix and selling level
  • Report according company rules
  • Using software/programs being obligatory in the company
  • Prepare and review contract terms and conditions using standard Trane contract templates when applicable
  • Present the proposal to the customer
  • Follows up with buying influences
  • Develop, evaluate and discuss possible solutions with customer
  • Actively participate in team work for projects/jobs defined by Acquisition Leader
  • Keep customer data base updated
  • Implement Pan European and local Service Business programs
  • Achieve assigned sales and customer development quota through focus on service customer acquisition and development

Key Competencies

  • Internalizes client’s purpose
  • Advocates positively for the organization
  • Engenders the trust and respect of others and lives the values of integrity, teamwork, respect, courage and innovation
  • Speaks and writes in an authentic and persuasive manner to strike a chord with the listeners, inspire their engagement and commitment, and compel action
  • Seeks opportunities and engages with others to gain understanding and insights through the pursuit of information, experiences, dialogue and feedback
  • Cultivates strong, mutually-beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities
  • Innovates by imagining new possibilities and combining existing ideas and approaches to create new business solutions
  • Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change
  • Focused on achieving ever-higher standards of excellence—for the business, the organization and personally

Job Requirements

  • Technical graduate with a certificate in Heating, Ventilation, and Air Conditioning
  • Must have demonstrated mechanical and electrical ability
  • Must have computer competency and have good command of MS Office, Excel and MS Windows
  • English fluency is a must
  • A second European language is desirable

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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