AV/HA Technician

Posted 3 months ago by mselect
Location Mosul Job Type
Salary Sector Retail
mselect is looking to hire an AV/HA Technician for an international retail client in Mosul. Candidates must have a minimum of 3 years of experience in home appliance repair and installation. Fluency in English and Arabic is a must.
  • Prepares plans or installation of equipment and determines necessary Tools & requirements for operation, and makes sure to keep it in a good condition
  • Swiftly respond to customer calls regarding issues or malfunctions
  • Determine safety factors for the operation of equipment and design necessary needs for safety and working flow
  • Make a proper inspection, and checks the warranty status, repairs history, and other requirements, before proceeding with the repair process
  • Collect all the required evidence as requested by the Client warranty and technical team
  • Make sure to keep the defective replaced part in the same condition for audit purposes
  • Make sure to request the proper spare parts and any other required materials in order to repair the products within Client standards
  • Keep updating the service order status to match the physical situation and take action
  • Following the workshop process & procedures
  • Make sure to follow the troubleshooting method, which is mentioned in the service manual provided by Company through System
  • Maintain all company goals and KPIs
  • Uses schematic diagrams provided by company for Level 3 repairs
  • Reports all quality and repeated repair problems to Operation Manager
  • Attending all requested training to improve repair skills
  • Serve customer(s) in the proper way following Client policies for In Home/Carry In orders
  • Performs other duties as and when requested by the direct supervisor
  • Provide a professional repair and maintenance way to insure high quality of repair, with minimum parts and cost
  • Repair and install all Home appliances devices (TV, REF, WM, AC and others)
  • Knowledge of the principles and techniques of repairing/installing home appliances
  • Ability to use PC, and MS
  • Ability to read and follow manuals and repair guides
  • Ability to determine repair/maintenance needs and inspect completed work to make sure that it meets operating and safety standards
  • Ability to read, write, understand and follow simple oral and written instructions.
  • Ability to establish and maintain effective working relationships with all involved parties
  • Basic English knowledge. (Reading & Writing)
  • Car Driving license
  • Bachelor’s Degree / College in related Engineering field
  • Minimum 3 years of experience in home appliance repair and installation
  • Client products 1 year or more experience is preferable
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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