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Warranty & Pre-delivery Inspection Administrator

Posted 3 months ago by MSELECT
Location Erbil, Iraq Job Type
Salary Sector Automotive
Automotive Company is looking for a Warranty & Pre-delivery Inspection Administrator in Erbil. Minimum 3 years relevant experience is required with fluency in Kurdish, Arabic and English. 

Job Description
Acknowledge and understand warranty policy to implement it by providing a prompt and appropriate warranty services to customers; and execute smooth warranty claim processing and manage returned and/or rejected claims.

Department

  • Service Department
Role Duties
Acknowledge warranty conditions to new customers 
  • .Explain warranty condition to new customers and the importance of periodic maintenance and recall procedure to all new customers at the time of vehicle delivery.
  • Maintain customer information in customer data according the vehicle delivery date.
  • Taking care with all customer’s claims related to technical incidents and validate the warranty cases.

Warranty process and claiming

  • To prepare warranty claims and submit them after evaluation.
  • Follow-up the status of the warranty claims to insure that all customer claims were solved and all the warrant claims were approved by the manufacturer.
  • Calculating the returned / rejected ratio for warranty claims and taking the countermeasures action to improve it. Calculating the returned / rejected ration for warranty claims and taking the countermeasures action to improve it.
  • Ensure that all parts removed are well stored by following the standards.
  • Follow-up and monitor warranty campaigns (recalls) and perform the needed actions to cover all the vehicle under the recall.
Pre-delivery inspection    
  • Pre-delivery inspection follow-up and implement Pre-delivery inspection procedures.  
Reporting
  • To prepare warranty monthly report.
  • Review warranty reimbursement rates.
Training
  • To attend all training conducted by the company and to implement what covered in it.
Customer satisfaction
  • Maintain high level of customer satisfaction by good warranty explanation to customers and prompt actions to implement the warranty equally to all customers and execute the recall correctly and in a scheduled time frame.
  • Listen and respond to unsatisfied customers patiently and to handle their complains by reporting to upper level manager.
Others
  • Reports to management on any situation on condition that may jeopardize the safety, welfare, or company’s integrity and others.
  • Any other duties as assigned by the management.
Personal Qualifications
  • Diploma Degree in Mechanical Engineering.
  • Good level of claim handling.
  • Communication & technical skills.
  • IT literacy (MS Office: Word, Excel, PowerPoint).
  • Languages: Kurdish, Arabic, English.
  • Ability to represent the company as Service Representative.
  • Interested and enthusiasm in automotive technical issues and diagnostics.

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MSELECT

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http://www.mselect.iq

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