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After Sales Manager

Posted 4 months ago by MSELECT
Location Baghdad Job Type
Salary Sector Automotive

MSELECT is looking to hire an After Sales Manager for an Automotive client in Baghdad, Candidates must have a minimum of 3 years of relevant experience in the automotive industry. Fluency in English and Arabic is a must.

Job Objective

The Aftersales Manager will ensure that all of the departments within the Aftersales operation function efficiently and as one unit to optimize performance and provide customer excellence

Responsibilities

  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Proposes plans and programs that boost the effectiveness of the After Sales function.
  • Takes actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability.
  • Works with team to develop understanding and implementation of customer focused environment, setting clear objectives/targets
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Develop and optimize support and service processes, tools, and systems
  • Conduct price and contract negotiations with clients to establish contract details and attain profit margin
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.


Qualifications

  • Bachelor’s Degree in Mechanical Engineering/ Auto Engineering or a related major
  • Minimum 3 years of experience in after sales management.
  • Excellent command of English and Arabic.
  • Strong understanding of the Automotive Industry and the local market.
  • Product knowledge; Marketing and PR


*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process

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MSELECT

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