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IT/ Help Desk Support Assistant

Posted 11 months ago by MSELECT
Location Erbil, Iraq Job Type
Salary Sector FMCG

MSELECT is recruiting on behalf of our International FMCG company in Erbil an IT/ Help Desk Support Assistant. Fluency in English and Arabic is requested. 

Responsibilities

  • Provides support to end users for basic computer, application, system, device, access and hardware issues. 

  • Identifies, researches and resolves routine technical problems of low complexity.

  • Responds to telephone, email and on-line requests for technical support. 

  • Documents, tracks, and monitors the problem using applicable systems and tools. 

  • May coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. 

  • Reports to a supervisor. Works under the close direction of senior personnel in the functional area. 

        Competencies

  • Proven experience as a help desk technician 

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • Customer-oriented and cool tempered

        Education and Certification Requirements

                BSc/BA in IT, Computer Science or relevant field.

        Languages:
                English , Arabic & Kurdish is plus

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

 

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MSELECT

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http://www.mselect.iq

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